Posts Tagged ‘ITIL’

  

Issues with ITIL Change Management

While the concepts behind ITIL seemed reasonable when I first learned about it, I have become concerned about the effectiveness of ITIL change management in practice, particularly in comparison to the practice of continuous delivery. Change management can mean many things. I am referring to it in the context of ITIL service management which Wikipedia […]

What is ITIL Service Management?

I recently attended a three day course on ITIL Service Management and wanted to share what I learned and what my impressions of ITIL were. ITIL – Information Technology Infrastructure Library – is a library of books that defines a framework of processes for IT and provides guidance regarding their implementation. ITIL was created by […]